Please feel free to contact us if the frequently asked questions does not help answer your questions.
How do I place an order?
To place an order, simply contact us or email us at [email protected] with the item details and desired quantity.
What are the payment terms for an order?
We require a 50% deposit to confirm your order, with the remaining balance due upon shipment.
How are the products shipped?
For wholesale orders, we ship by the 20′ container load via sea. For retail orders, we offer air shipping, though please note this incurs higher shipping charges.
What is the lead time for custom orders?
Custom orders typically require around 30 days for manufacturing. Once shipped, expect an additional 30 days for the order to arrive at your nearest ocean cargo port.
Can I track my shipment?
Yes, you will be provided with tracking details once your order is shipped. Your customs broker can assist with the delivery from the port to your location.
What if I have questions or concerns about my order?
For any inquiries or concerns, please contact us at [email protected]. We are committed to providing excellent customer service.
Can I visit your factory in Indonesia?
Absolutely! We welcome you to visit our factory to see our products firsthand. Email us at [email protected] to arrange your visit and for more information.
Is there a difference in product selection between wholesale and retail orders?
Our extensive selection is available for both wholesale and retail orders. Retail orders might have limitations based on shipping feasibility for smaller quantities.
How can I ensure the quality of the products?
We are dedicated to providing the highest quality stone products. If you have specific quality concerns, please let us know, and we can provide more detailed information or images.
What if I need guidance in selecting the right products?
Our experienced team is here to help. Please reach out with any questions or requirements, and we’ll assist you in choosing the perfect petrified wood products for your needs.